FAQ

Your questions, answered.

Hosting, the platform, GDPR transfers, regulations and pricing • all our answers in one place. Can't find yours? Ask us.

FAQ

Hosting & security

Where is my data hosted?

In Zurich, Switzerland, on Supabase infrastructure (AWS, Zurich region). Switzerland benefits from an EU adequacy decision. Data is encrypted in transit and at rest. See the Trust Centre.

Do you have Data Processing Agreements with your processors?

Yes. We have Data Processing Agreements with our processors and use Standard Contractual Clauses for any processing outside the EU and Switzerland.

Can I get your security documentation?

Yes, on request: a security overview, our Data Processing Agreement and the hosting providers' audit reports. Contact us for the trust pack.

Can I request access to my data or its deletion?

Yes. We support data access and deletion requests.

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FAQ

Platform & integration

Does it connect to our ERP and SSO?

Yes. A secure REST API connects your ERP, procurement and vendor systems, and single sign-on works through Microsoft Entra ID (OIDC). See Integrations & SSO.

Do I have to run a full due diligence on every third party?

No. Risk-based triage routes each third party to a light-touch screening, a collaborative assessment or an in-depth enquiry, depending on the risk it actually poses.

Does the software decide for me?

No. The software structures the work; the expertise decides. Every decision is yours and is recorded in the audit trail.

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FAQ

GDPR transfers (DPO)

When is a transfer impact assessment required?

When the destination country has no EU adequacy decision and the recipient is not covered by the Data Privacy Framework. In that case the platform never presumes the transfer is safe: it requires an assessment.

Does the DPO keep the final say?

Yes. Confirm, correct or reject: the human decision sits above the machine's verdict.

Is this module separate from the TPRM assessment?

Yes, it is a separate module. Choose it alone, or together with TPRM Risk Assessment in the Full and Enterprise plans.

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FAQ

Regulations

Which regulations does it cover?

Sapin II, LkSG and FCPA, with the platform CS3D-ready, plus the MAS TPRM Guidelines (Singapore) and APRA CPS 230 (Australia). See all regulations.

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FAQ

Pricing & modules

How is the price determined?

It depends on the number of third parties you assess each year, the modules you choose (TPRM Risk Assessment, GDPR Transfer Adequacy, or both) and the number of administrators and members. Pricing is on request: tell us your numbers.

Which module should I choose?

Choose TPRM Risk Assessment to screen, assess and monitor your third parties (AML, sanctions, media), GDPR Transfer Adequacy to handle transfers of personal data outside the EU, or both with the Full and Enterprise plans.

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FAQ

Audit & traceability

Can I export the audit trail?

Yes. The platform provides an audit trail and exportable reporting.

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